DEVICOM is looking for an intermediate-level technical analyst specializing in IP telephony to participate in IP telephony projects and address service tickets from clients in this area.

Specifically, the individual will be responsible for overseeing the implementation of telephony solutions for clients. Depending on the needs, ranging from performance optimization to troubleshooting issues, they will identify solutions and ensure their application. The analyst will use the company's pre-established tools and documents, ensuring that information is kept up to date and maintained. Please note that this position requires regular travel to client locations.

• Provide remote support to users via phone or other means

• Visit clients to validate deployment needs for unified communications and its integration with existing systems

• Prepare equipment for installation

• Participate in the integration of IP telephony at the client's site, ensure its implementation, and address technical requests to guarantee effective integration with existing infrastructures

• Perform installation, configuration, and troubleshooting tasks for Cisco IP phone systems

• Write technical reports related to the scope of activities

• Train and assist clients in adopting the deployed solutions

• Strong customer service approach

• Minimum of 5 years of relevant experience in IT support for users, and at least 3 years as an IP technician in a business environment

• Hold a college diploma or certificate in computer science, or equivalent relevant experience

• Strong command of French and English (oral and written)

• Own a car and hold a valid driver’s license

• Knowledge of Linux server administration, as well as FreePBX and Asterisk

• Knowledge of TCP/IP network management (switches, routers)

• Intermediate knowledge in IP telephony systems management

• Assets: Microsoft certification, CCNA, or equivalent, or certification/training in TCP/IP networks; familiarity with SANGOMA technologies and Microsoft TEAMS IP telephony

• Sense of responsibility

• Commitment to the company and teammates

• Dedication to client success

• Professionalism and attention to detail

• Team spirit, good communicator, initiative

• Openness, honesty, and transparency

• Quick execution

• Naturally motivated by technological evolution

• Autonomy and strong organizational skills

• Versatility

• Work with clients ranging from SMEs to Fortune 500 companies

• Share your daily work with over 50 IT experts

• Work in a modern environment with a gym, kitchen, and break room

• Live by the values: Courage / Rigor / Balance / Execution / Resilience

• Work with humans, not machines

• Work hand in hand with our clients, not in their pockets

• Closed and secure networks, open and transparent relationships