DEVICOM is looking for a technical analyst to analyze and address the client's IT and technical needs. Specifically, they will oversee the implementation and evaluation of systems and networks. Depending on the requirements, ranging from system performance to fault correction, the analyst will seek solutions and ensure their application.

The role involves using the company's pre-established tools and documents, as well as ensuring the updating and longevity of information. It is important to note that this position requires regular travel to client sites.

• Travel, as assigned, to client buildings across the territory to resolve incidents and fulfill user service requests

• Prepare IT equipment for installation (workstation setup)

• Install IT equipment for users

• Diagnose issues related to equipment and software

• Provide remote user support via phone or other means

• Use the City of Saguenay's IT tools to identify tasks and ensure follow-up on interventions

• Write technical reports related to the scope of work

• Work closely with existing technical teams

• Perform basic administrative tasks on Windows servers

• Perform installation, configuration, and troubleshooting tasks for the Cisco IP phone system

• A minimum of five (5) years of professional experience in similar environments

• Strong customer service approach

• At least five (5) years of relevant experience in providing IT support to users on computers, peripherals, operating systems, and office applications in medium or large-scale businesses (more than 100 computers/users)

• Own a car and a valid driver's license

• Relevant experience in administering Windows 2008 or later servers and Active Directory

• Relevant experience in managing TCP/IP networks (switches, routers)

• Relevant experience in managing Cisco IP telephony systems

• Hold a college diploma or a college certificate in computer science

• Strong proficiency in French and English

• Assets: holding a Microsoft certification, CCNA and/or equivalent, and/or certification/training in TCP/IP networks

• Sense of responsibility

• Commitment to the company and its teammates

• Care for the success of clients

• Professionalism and attention to detail

• Team spirit, good communicator, initiative

• Openness, honesty, and transparency

• Quick execution and ability to work under pressure

• Naturally motivated by technological evolution

• Autonomy and organizational skills

• Versatility

• Work with clients ranging from SMEs to Fortune 500 companies

• Share your daily work with over 50 IT experts

• Work in a modern environment with a gym, kitchen, and break room

• Live by the values: Courage / Rigor / Balance / Execution / Resilience

• Work with humans, not machines

• Work hand in hand with our clients, not in their pockets

• Closed and secure networks, open and transparent relationships